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Privacy Policy

At Vivere, we are committed to protecting your privacy.


To better protect your privacy, Vivere operated by JSVH Ltd., provides this Privacy Policy explaining our practices and the choices you have about how your information is collected and used. This Privacy Policy complies with the Personal Data (Privacy) Ordinance of Hong Kong Special Administrative Region of the People’s Republic of China (HK PDPO).


This Privacy Policy is intended to inform you about your personal information that we collect, store and use. It applies to information collected by us, and/or provided by you, on our website, at our venue, over the phone or any other methods.


This Privacy Policy applies only to our organisation and website but not any other companies or partners which we are affiliated with.

Information we collect and why we collect it

The information we collect about you may include the following:

  • Name, telephone number, email address, date of birth, and any other information which you have provided to us

  • Information from customer surveys, competitions and marketing activities

  • Information collected during your online session, which may include IP address, geographical location, operating system, browser type and version, your domain name and/or other information useful for us to improve our services


Providing your personal data is voluntary. However failing to provide adequate information may prevent you from receiving specific services from us.


Our website uses cookies and other third party tracking technology which distinguishes you from other users of the website and may collect information from you without your knowledge. The personal information collected may include information relating to your activities and preferences across our site. Cookies helps us to provide you with a good website browsing experience and allows us to improve our services.

How we use the data we collect

We may use data you provide as described in this Privacy Policy to provide you services, for example:

•    To confirm or modify your reservation
•    To complete your request to use our online services or other services
•    To notify you about changes to the services we provide
•    To confirm and process your payment in relation to the products and services provided to you
•    To facilitate our marketing communications including but not limited to special offers, events, newsletter, customer feedback surveys, and contests
•    For the use of any of our business partners, associate companies and/or service providers in connection to the reasons listed above


We will not deliberately share or sell your data for purposes other than mentioned above.

Data disclosure & security policy

We will not disclose or transfer your data held by us to any other party but we may do so where such disclosure is necessary to satisfy the purpose for which the data was collected. We may provide your data to the following parties:

•    Any of our business partners, associate companies, business associates, or affiliates
•    Any person who is acting for or on behalf of us or jointly with us for purposes deemed necessary for us to provide or improve our services
•    Government authorities including regulatory bodies, law enforcement agencies, and other organisations as required or authorised by law


Your data that we collect may be transferred to and stored at a destination outside Hong Kong and you must consent to such transfer to receive our services. We will take necessary steps to protect your data in order to keep it secure.

Third-party sites

Our website and our communications with you may contain hyperlinks to third-party websites or apps, over which we have no control. If you follow a link to any of these websites or apps, do note that they have their own practices and policies. We encourage you to review the privacy policies of these websites to your rights. Vivere does not accept any responsibility or liability for any practices of third-party websites.

Accessing and correcting your personal data

You have the right to:

•    Check whether we hold personal data about you
•    Access any personal data we hold about you
•    Request us to correct any inaccuracy or error in any personal data we hold about you
•    Request us to cease using your personal data for direct marketing purposes


To check if we hold personal data about you, request for access and correction of personal data, or for withdrawal of consent for direct marketing, or if you have any questions or complaints relating to this Privacy Policy, please send us an email  to or contact us in writing at the address below:

The Data Protection Officer,

11/F Sugar+, 
31 Sugar St, 
Causeway Bay, Hong Kong

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